RETURNS AND EXCHANGES

What is your return policy?

Because all items are custom-made, returns and exchanges are not accepted for reasons such as size, color preference, or design approval.
Returns for non-custom items are accepted within 14 days of delivery.

What items are non-refundable?

All custom and personalized items are non-refundable, except in cases where:

• The item arrives damaged

• The item is defective

• The wrong item was sent

I received a damaged or defective item.

If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue.
We will review the case and arrange a replacement or resolution as appropriate.

I received the wrong item.

If you received an incorrect item due to our error, please contact us within 7 days of delivery, and we will make it right.

How can I contact you?

If you have any questions or concerns not covered here, please reach out to us via our Contact page or email.
We’re always happy to help.